One Channel per Job.
Your team already talks about every job. Now every word actually goes somewhere.
CxC is the first chat app built around customer records, not generic channels. Every job gets a live thread where your techs, managers, and AI bots all work together – and everything saves to the customer record forever.
The work is messy. Your tools shouldn't be.
The Reality
The Shift
CxC replaces group texts, Slack threads, phone calls, and personal device chaos with one live channel per customer. Recordings, photos, messages, AI coaching – all in one thread, tied to the customer record, while the job is still happening. No typing up notes after the fact. No uploading photos in a separate app. No context lost in the ether.
One channel per customer. Everything that happens, in it.
One Thread Follows the Whole Relationship
Everything related to a job – calls, updates, messages, photos, AI insights – lives in one place, tied to the customer record. And it doesn’t close when the job ends.
Work Happens While It's Happening
Updates land on the job. Not in a report the next day. Right now, while the tech is still on-site and it actually matters.
System
System
Friday 2:20 PM
🚐 Tom Hernandez is on the way to Robert Chan’s home. Scheduled for Tuesday, March 18 between 3:00–5:00 PM.
System
System
Friday 2:20 PM
Recordings That Coach in Real Time
Calls and job conversations are captured automatically – with AI coaching bots surfacing what matters while the tech is still on-site, not after the fact.
Nothing Gets Lost
Recordings, photos, coaching insights, and decisions stay tied to the customer record. Next visit, your team doesn’t start from zero.
Chat the Way Your Team Actually Works
Direct messages, group chats, job threads, public channels – organized around customer records, not lost in a feed or trapped on someone’s personal phone.
Built for the Field, Not the Office
Record, message, review context, get coached, and loop in your manager – all from one app, without leaving the job.
Built for every role that touches the job.
Techs
Walk in knowing. Stay connected without leaving.
Mike Chen
Technician
The booking call is already analyzed before you arrive – tone, concerns, personality cues, all in the channel. Need help mid-job? Send your manager a photo, get options back in minutes. Record the conversation. Get coached on-site. Close the job.
CSRs
What you hear on the call follows the job forever.
Albert Flores
CSR
Book a job – the channel opens instantly. Your call is recorded and the details you picked up on – the mood, hesitations, things between the lines – get relayed to the tech automatically. No more filling out summaries by hand. CxC catches what the script doesn’t.
Managers
Follow every job without following anyone around.
Esther Howard
Manager
See what’s happening across your board in real time. Read the AI summary. Watch recordings. Step into a channel when a tech needs backup. Step out when they don’t. Your coaching is in context and on the record – not buried in a text thread you’ll never find again.
Download App
Stay Connected to the Job — Wherever It Happens
See what’s happening while it’s happening — from dispatch to completion.
See the job while it's still happening.
Self-onboard in about 15 minutes. Syncs with your CRM. Instructions are waiting for techs the moment they download the app. No weeks of training. No IT project.
