Everything That Happens on the Job — Captured in Channel.
Real-Time Job Visibility, Built for the Trades.
CxC isn’t just chat — it’s field-ready infrastructure that follows the job, not the paperwork.
When a Job Is Scheduled, the Chat Is Created
The moment a job is booked, a dedicated chat thread is automatically created — no manual setup, no extra steps.
Only the Right People Are Added to the Job
Assigned technicians and their managers are added automatically, so the conversation stays focused and never crowded.
Dispatch, Arrival, and Updates Post Automatically
Every system event — dispatch, arrival, completion, any job update — appears in the thread as it happens.
Calls and Job Recordings Are Logged for You
Field and call recordings are saved directly in the job thread, complete with transcription and live summaries.
Photos and Videos Go Straight to Your CRM
Media shared in the thread is automatically synced to your CRM — no re-uploading, no chasing files.
Important Moments Are Highlighted Mid-Job
When the Job Is Done, the Thread Is Archived
After completion, the chat locks automatically with full history intact for future reference.
The Flexibility of Chat. The Power of Context.
Not everything needs to go in a job thread — so we made CxC a full-blown comms system
Direct Messages
1:1 chats for quick questions, follow-ups, or coaching
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Group DMs
Fast backchannel convos with multiple teammates
Kathryn, Albert…
Public Channels
Keep company-wide convos visible and discoverable
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Private Channels
Tactical, role-specific threads with tight access control
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Whether it’s a job, a team, or a one-off question — if it needs to be said, it happens in CxC.
Real-Time Bot Insights, Dropped Straight Into Chat.
You don’t need another dashboard. You need timely signals while the job is happening.
CxC surfaces what matters — directly in the conversation, in real time.
Built for the Truck, Not the Tower.
Your team isn’t behind a desk — they’re moving.
Everything About the Job — In One Place
See call notes, past visits, recordings, and files without digging through different apps.
Get Key Signals While You’re Still On-Site
AI highlights objections, urgency, and important cues so you can adjust before presenting.
See key job context before you present
Walk in prepared with the full story — not just a work order.
Snap Photos & Auto-Sync to the CRM
Take photos or videos in the app and they’re automatically attached to the job — no re-uploading later
Message Your Team Without Leaving the Job
Ask a manager a quick question, tag a college, or send a voice update — all inside the job thread
Fits Into How You Already Work.
CxC fits into your existing workflow. No long implementation cycles. No operational disruption.
Bring Your Slack Conversations With You
Messages, files, and threads migrate in minutes.
Run Every Location in One Account
Switch between brands or branches without logging out.
Start With One Tech and One Job
No minimums. No contracts.
CxC fits into how you already work.
It doesn’t require you to change everything.
The Job’s Already Happening. Time to Catch Up.
One chat thread per job. Every action logged. Every insight posted live.
No tools to learn. No behavior to force. Just visibility that fits the work.
